The future of the Papa John’s brand is in the hands of their new CEO Steve Ritchie who is looking to bring big things to the company, their team, and their customers. With their team members being the most important “ingredient” at Papa John’s, the businessman is making sure that they are being given the spotlight that they deserve for what they have brought to the company. Papa John’s isn’t just a job to Steve Ritchie, it’s his life and he strives to make sure that he does the right thing for the company, their customers, and the members of their team at every level. As someone who began with the company in customer service, he knows that it is more than possible to move up in the company. In fact, most of the managers at stores started out in various hourly positions with the company.
Diversity and inclusivity are other important goals for the company and Steve Ritchie who has been with them since the year 1996 when he was earning $6 an hour working in customer service for Papa John’s. The brand is something that Steve Ritchie states he fell in love with and he has been dedicating his professional life to its success ever since. In fact, he states that all of his good friends are part of the company so it is very much an important part of his personal life as well. When he began in the position of CEO in 2018, Papa John’s was the third-largest chain of pizza restaurants in the United States. The executive has been with the company for more than two decades and during this has learned a lot about how the brand operates and what it’s like to work in-store.
Among the efforts that have been made to ensure a bright future for Papa John’s include striking a deal with Shaquille O’Neal to become the face of the company and their pizza. Steve Ritchie hopes that the involvement of the former basketball star turned entrepreneur will attract the attention of customers to their brand. They have also been working with Starboard Value to help make the company even better than it has been in the past years. Steve Ritchie may not have finished college, but he is a story of success that inspires others to keep working towards their goals even if the road seems difficult. This is especially true at Papa John’s where most of the management team began their careers with the company earning an hourly wage.
When Steve Ritchie was named the President of Papa John’s in 2015, his name became part of the succession plan for the company to fill the position of CEO. When he was promoted to this position, he states that the experience was a humbling one and he is happy to be able to bring change to the company. He states that he has received a lot of support for his placement in the position of Chief Executive Officer. There are a lot of plans in place and also being considered to help each store achieve the success that they are striving for. After a $200 million investment from Starboard Value, a company that has also helped other restaurants improve their businesses, Steve Ritchie was named to Papa John’s Board of Directors. The investment that was made by Starboard will be used to innovate the products of the company as well as to change the culture that the company has currently. Many believe that the actions being taken by their CEO and the company are a big step in the right direction. Read more about Steve Ritchie Papa John’s: https://www.inc.com/scott-mautz/papa-johns-ceo-just-apologized-to-customers-twice-his-second-letter-shows-smart-leadership.html